Foi dica de um leitor anônimo, no POST Software livre para trabalhar com ERP / CRM !, eu não conhecia, gostei muito das FEATURES deste CRM, sem falar na interface gráfica que é muito caprichada.
vtiger é um software CRM Open Source, para pequenas e médias empresas. Ele foi criado em PHP, 100% compatível com LAMP/WAMP (Linux/Windows, Apache, MySQL, and PHP) e outros projetos opensource.
Features
| Sales Force Automation |
Customer Support & Service |
Marketing Automation |
 Lead Management |
Trouble Tickets |
Campaign Management |
| Account & Contact Management |
Knowledge Base |
Mass Mailing |
| Opportunity Management |
Customer Self Service |
E-mail Templates |
| Sales Quotes |
Online Knowledge Base |
Mail Merge Templates |
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| Inventory Management |
Activity Management |
Productivity Add-ons |
| Products Catalog |
To Dos, Meetings & Calls |
Email Client |
| Price Books |
Recurring Events |
Outlook Plug-in |
| Vendor Management |
Shared Calendar |
Office Plug-in |
| Purchase Orders |
Activity History |
Thunderbird Extension |
| Sales Orders |
E-mail Notifications |
Customer Portal |
| Invoices |
Notes |
RSS Feeds |
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| Reports & Dashboards |
Product Customization |
Security Management |
| Key Metrics |
Custom Fields (10 different data objects) |
User Management |
| Customizable Reports |
Pick Lists |
Profiles |
| 20 Pre-built Reports |
Custom List Views |
Roles |
| 20 Pre-built Dashboards |
Drag & Drop Modules |
Groups |
| Report Folders |
Currency customization |
Organization-level Access Control |
Referencia: http://www.vtiger.com
